Caring for your Guest… Through the Aveda Experience The expertise doesn’t end when the guest leaves the chair or spa. Each day, you care for your guests with service and retail support. This class will help you elevate your skills to continue that support through home care recommendations. During this two day class, you will learn: •Cues to help you recognize, understand and solve your guest’s hair care challenges •The benefits of Aveda Skin Care on yourself and reveal your radiance. Learn about our retail skin care so you can feel confident showing your guests how to reveal their radiance at home. •How to deliver service that helps you and your guest connect to create clear service and retail expectations, best practices to connect, discover needs and provide the correct solutions to make home care easy to share After implementing the behaviors learned in this class, you can expect to see: •Increase in guest satisfaction •Increase in retail sales/commission •Increase in guest retention. REQUIRED PREPARATION: Additionally, it will be extremely important that you go to www.avedapurepro.com to create an account, select a learning path, and complete level one prior to attending the class. In addition to this, we require you to complete the Hair Care Aveda Product Knowledge game on www.avedapurepro.com. This will give you some foundational knowledge about the brand, the products, and our mission, which will help you during class.