Caring for your Guest… Beyond the Salon Your expertise doesn’t end when the guest leaves your chair. Each day, you care for your guests with service and retail support. This class will help you elevate your service skills to continue that support through home care recommendations. During this one day class, you will learn: •Cues to help you recognize,understand and solve your guest’s hair care challenges •How to deliver service that helpsyou and your guest connect to create clear service and retail expectations stylist best practices to connect, discover needs and provide the correct solutions to make home care easy to share After implementing the behaviors learned in this class, you can expect to see: •Increase in guest satisfaction •Increase in retail sales/commission •Increase in guest retention.