Our Service Commitment
Maritime Beauty Supply takes pride in providing our customers with superior customer convenience and service. Below are answers to the most common service questions. If you have other questions, please contact your local sales representative, store team leader or our customer service department.
Has the supply issues in the industry impacted service/backorders at MBS?
Does Maritime Beauty accept Product Returns for Salon Customers with a MBS charge account?
Does Maritime Beauty accept Product Returns?
How can a Maritime Beauty customer place an order with the Customer Service team?
Who is able to purchase products at Maritime Beauty?
Is it possible to set up a charge account with Maritime Beauty?
How does Maritime Beauty ensure their customers will always receive competitive product prices?
What payment methods are available to pay my Maritime Beauty charge account?
How does Maritime Beauty deliver customer orders?
Is it true that I can arrange to pickup an order at my local Maritime Beauty Store?
What is the service charge for COD orders?
What happens if I receive a Damaged Shipment or Damaged Products?
Is it possible to return or exchange a product purchased from Maritime Beauty?
What happens if a salon/spa client is not satisfied with their purchase of retail product from my salon?
What do I do if I want to provide feedback on my Customer Service Experience?
How does a MBS Customer deal with Equipment Manufacturer Warranty Returns?
Is it possible to special order products that Maritime Beauty does not regularly stock?
Has the supply issues in the industry impacted service/backorders at MBS?
Effective today 1/10/2022, MBS will only accept customer orders for products with stock inventory available in our warehouse. Due to industry-wide supply chain challenges, we must focus our people resources to ensure we can deliver our customer’s orders in a timely manner.
Please note:
• Products temporarily out of stock will show as NOT shipped on your Maritime Beauty invoice.
• You will need to attempt to reorder these products on a future order.
• You can continue to order “special orders” for products that Maritime Beauty does not normally stock – product cost and freight must be prepaid.
We are grateful to you for choosing MBS. Rest assured we are doing everything possible to reinstate this important service as soon as possible.
Thank you for your patience and support,
Sincerely,
Your Maritime Beauty Team
Does Maritime Beauty accept Product Returns for Salon/Spa Customers with an MBS account?
Maritime Beauty has a product return policy to support our Clients inventory management needs with specific overstocked items (LIMITED TO 25 PIECES PER MONTH). If you wish to return items to Maritime Beauty, you are responsible to pay the freight charges on all items returned. If the salon ships a return "freight-collect", the freight charges will be deducted from your credit.
Maritime Beauty utilizes the following guidelines for all product returns (excludes discontinued products and packaging):
If you have a Sales Representative calling on you:
•You must directly contact your Sales Representative to review and approve any product return for credit – maximum of 25 items per month. Without the necessary paperwork and approval, Maritime Beauty will not guarantee the return.
•Items returned within 60 days and accompanied with completed/approved credit documentation will be given full credit
•Items returned after 60 days will be charged a minimum 20% restocking fee
•No Items will be accepted for credit or exchange 6 months after the original purchase date
•Non-resalable items (age, damage, price labels/glue residue) will be returned to you immediately
•Customers are responsible to pay freight for all returns. Salon product returns are not to be dropped off at a Maritime Beauty Store. These returns will be held for the Sales Representative to review and approve, and a freight charge will be deducted from the product credit.
•Please ensure returned items are properly packaged for shipment as damaged items will classified as non-resalable
•Items not able to be returned: Hair extensions, PPE products, final sale clearance items, salon furniture, grab bags, and special order items.
If you purchase most of your items at your local Maritime Beauty Store:
•You must bring your item(s) to your local Maritime Beauty Store for an employee to review and approve any product return for credit – *For salon overstock or inventory management returns - a maximum of 25 items and subject to the same terms outlined above.
•Maritime Beauty Store locations will only process in-store credit returns for items that were purchased from the store. Any items that were not purchased from the store will be shipped to the Credit Department to be processed and a freight charge will be added.
•Items not able to be returned: Hair extensions, PPE products, final sale clearance items, salon furniture, grab bags, and special order items.
Items not returnable for credit include the following:
•Product/Furniture damaged or lost items during shipment – customers are required to do a case/item count and to open boxes to check furniture for damage before signing off on all freight/courier shipments.
•Salon Furniture, PPE products, Special Order items and Final Clearance items will not be acceptable for return
•Hair extensions
How can a Maritime Beauty customer place an order with the Customer Service team?
Maritime Beauty has a highly trained Customer Service Team to deal with your needs and answer your questions. We are available for you Mon-Fri, between the hours of 8:30am-5:00pm. If you are calling outside of these hours please leave a message and we will return your call during business hours.
- Telephone: 1-800-565-7721 or (902) 429-8510
- Fax: 1-902-422-7983
- E-mail: [email protected]
Who is able to purchase products at Maritime Beauty?
Maritime Beauty provides convenient shopping for Professional Customers only – stylists, estheticians, barbers, salon/spa owners, nail technicians, make-up artists, and massage therapists. Once you have provided a copy of your license or certificate, Maritime Beauty will open a non-charge account in your name with the necessary contact information. All purchases must be made under your specific account so Maritime Beauty can track item purchases for product warranty or product recall requirements
Customer’s friends or non-professionals picking up orders will be required to wait in our reception area and will not be permitted to pay for products or browse at products and pricing. Please call the number listed above for location information.
Is it possible to set up a charge account with Maritime Beauty?
Maritime Beauty frequently sets up a “pre-approved" charge account for our salon owners. You will need to fill out a credit application form (contact customer service or your local DSC) to determine a credit amount that matches your financial profile. Payments on your Maritime Beauty account must be completed within 30 days by cheque, debit, cash or on-line banking.
Please note the following conditions on your 30 day charge account:
- Credit Card payments on account balances over 30 days will receive a 1.75% surcharge – to reimburse Maritime Beauty for the admin fees. As of August 1, 2008 customers will be required to pay the additional 1% surcharge for credit card transactions that do not qualify as "electronic consumer transactions" (basically the card must be "swiped" through the machine). A $20.00 service fee will be charged for returned cheques (in addition to the amount of the cheque).
- Charge accounts can only be used for orders placed through Sales Representatives or Customer Service. All of our store locations are cash & carry only.
How does Maritime Beauty ensure their customers will always receive competitive product prices?
Maritime Beauty guarantees to match the advertised price of any local competitor for an identical product.*
*The Price Match Guarantee is only available with proof of the current published in-store salon price for the identical product in an advertisement by a professional beauty supply distributer in the local area. The competitor must have the product in-stock at the local location. Not applicable to clearance sales, combination promotions (gift with purchase), after-sale rebates, preferred customer discounts, random discounts (ie. Scratch & Save), competitor misprints, or withdrawn or corrected advertisements. We reserve the right to limit quantities. Maritime Beauty's Price Match Guarantee may be modified or withdrawn at any time without notice.
What payment methods are available to pay my Maritime Beauty charge account?
Payments can be made at any Maritime Beauty store or by contacting our Customer Service team. We accept many different payment methods, the most common are:
- Cash and debit cards
- Credit Cards - Visa, MasterCard, American Express
- On-line banking through your financial institution
- Personal or business cheque
Please note the following conditions on your 30 day charge account:
- Credit Card payments on account balances over 30 days will receive a 1.75% surcharge – to reimburse Maritime Beauty for the bank fees. As of August 1, 2008 customers will be required to pay the additional 1% surcharge for credit card transactions that do not qualify as “electronic consumer transactions" (basically the card must be “swiped" through the machine). A $20.00 service fee will be charged for returned cheques (in addition to the amount of the cheque).
How does Maritime Beauty deliver customer orders?
Maritime Beauty has different shipping options and we are willing to be flexible to meet your needs. We regularly use Midland courier and Canada Post to ship most out of town orders and local couriers for orders in the Greater Halifax area. For your convenience Maritime Beauty Supply offers daily shipments for in-stock items. We ship 99% of all orders within 24 hours and our item fill rates usually exceed 98%:
-Client orders received before 11:00am will be shipped for next day delivery (in most areas).
-Client orders placed during weeks with a “statutory holiday" or during show/holiday periods may ship 1-2 days later than stated above.
Maritime Beauty has different shipping options to fit your individual business needs:
-Midland Courier is our primary shipping option as they deliver within 24hrs. Outlaying areas may be 2-3 days delivery
-Canada Post ships to most out of towns region and offers 2-4 day delivery
-Medic serves the Greater Halifax Region for select customers and offers Same Day to Next day delivery
-Door Dash serves select regions and offers Same Day delivery service
Is it true that I can arrange to pick up an order at my local Maritime Beauty Store?
Purchase Online & Pick Up in Store Service – ready in 90 minutes!
· Simply go to https://www.maritimebeautyshop.com/, select your local MBS Store, create your order and you will instantly receive an order confirmation. Please look for your “Order IS READY” Email.
· Maritime Beauty is still accepting telephone order pickups when time permits. Telephone Orders must be pre-paid and will be limited to 10 or fewer items – expect to be available in 2-24 hours.
· All 'pre-paid' order will be held for 5 working days. If a client cancels or does not pick up the order within 5 working days, then $6.50 processing fee will be charged.
What is the service charge for COD orders?
If your order is COD there will be fee of $5.00 for Postal service and a minimum $25.00 or 2% shipment cost fee for courier service. This charge is in addition to the regular freight charges. To save on the COD fee you can pre-pay your orders by credit card.
What happens if I receive a Damaged Shipment or Damaged Products?
It is frustrating when our Clients receive damaged goods, however the fault is usually with the freight company. The Client is responsible to inspect all goods and verify piece count quantities before signing with the shipping company. Note any damages with carrier before signing (secure a damage inspection report). Be sure to leave the damaged goods in the original carton & packaging. Contact Maritime Beauty immediately so we can track the claim together.
Is it possible to return or exchange a product purchased from Maritime Beauty?
Maritime Beauty provides a Product Satisfaction Guarantee. If for any reason you are not completely satisfied with a product purchased, Maritime Beauty will provide you with a product exchange when the product is returned to Maritime Beauty within 30 days of purchase – excludes all hair extensions, salon/spa furniture, PPE, grab bags, special order items & final clearance items.
•Returns can be made using the Client Products Return process outlined above
•Items must be returned with their original invoice, packaging, manuals, accessories or warranty cards as the returned item may be sold as a used or open box item. How does a MBS Customer deal with Equipment Manufacturer Warranty Returns?
Each Manufacturer Warranty is very different and you need to inquire to ensure your understanding at the time of purchase. All manufacturer warranties are based on their specific Terms and Conditions and Maritime Beauty assumes no responsibility. Transportation fees and damage occurring by the freight carrier is not considered as part of the manufacturer warranty and you are responsible to make the appropriate shipping arrangements and pay any freight charges. Remember to insure any shipment against shipping damage.
For more infomation on specific equipment warrantie, please see the individual online product pages on our online store at
https://www.maritimebeautyshop.com/category/1859/equipment.
Is it possible to special order products that Maritime Beauty does not regularly stock
YES! Maritime Beauty has recently enhanced our service levels to make Special Product Orders easier and faster. We are striving to have your Special Order Products (from our larger suppliers) delivered to your door in 2 weeks! Please understand that some smaller manufacturers will require 4 weeks or more.
Of course it always best if you purchase an item that Maritime Beauty regularly stocks as these products come with a legendary customer guaranty available through our store locations and Customer Service department. However, if you still want to order something special that Maritime Beauty does not stock you may follow these procedures to do so:
- Clients are required to pre-pay for any Special Order as well as any freight charges on the order.
- Items will automatically ship to your business immediately upon their arrival at Maritime Beauty.
- Special Order items are not returnable and non refundable. For Equipment Special Orders MBS will require a 30% deposit at the time of the order. If a client cancels the equipment order, the 30% deposit will not be returned as this will be used to discount the equipment price to sell quickly.
Also, if you want to see other items and products that Maritime Beauty carries, please look on our online store www.maritimebeautyshop.com as we have many other alternatives or solutions that are readily available to you only click away!
What happens if a salon/spa client is not satisfied with their purchase of retail product from my salon?
Maritime Beauty offers a full 100% client satisfaction guarantee on all retail items sold through the salon to consumers. Please contact Customer Service to arrange the product return, with "proof of the consumer purchase", to the Halifax warehouse.
What do I do if I want to provide feedback on my Customer Service Experience?
Maritime Beauty wants to receive your feedback! If you experience great service or a service problem/error with your order, please call Customer Service immediately. An "ROC" will be filed to register your issue and you will receive a response within one working day. If you want to provide any other service feedback, feel free to contact your local sales representative, Customer Service or email us at [email protected]